Senior Account Manager
With more than 10 years experience in customer service and quality assurance, Michaela knows what it takes to make her clients and mystery shoppers happy. She is experienced in client set-up, reporting, shopper recruitment and assistance, and quality control among other responsibilities. She is dedicated to providing quality feedback to our clients as well as forming a partnership with our shoppers so they may succeed in the industry. In her personal life she enjoys spending time with family, boating, fishing, and other outdoor recreations.
Client Support Manager
Anne has over 24 years of Mystery Shopping experience. She has extensive knowledge in the process of client set-up, shopper recruitment, reporting capabilities, and quality control. Anne is an expert in the industry and has a true passion for delivering exceptional customer care to all of our clients. Anne is very detail oriented and possesses strong organizational skills. When away from the office, Anne enjoys spending time at the beach, boating, decorating and entertaining family and friends.
In addition to the management team, we have multiple editors on staff that review shops for accuracy and detail. The editors work closely with shoppers when questions arise or further clarification is needed. Editors grade the shoppers on timeliness, accuracy and attention to detail.