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For over 20 years, Pinnacle’s Peak Performance Measurement programs have assisted financial institutions improve their service and sales quality, thereby promoting both customer satisfaction and retention.  Our clients use mystery shopper feedback to pinpoint strengths and weaknesses for targeted “coach and reward” training programs. We are a proud member of the MSPA and are A+ rated by the Better Business Bureau.  We do not charge any fees to become a Mystery Shopper.

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As a Mystery Shopper you set your own schedule, apply for only the assignments you want and get paid for work that is fun. Pinnacle has an A+ Rating with the BBB and is a long-time member of the MSPA.

Pinnacle’s Mystery Shopping Services measure and improve customer service and sales efforts for our clients. We take pride in delivering a quality product to our clients and are continuously looking for reliable shoppers to help us meet our goals. Mystery shoppers anonymously evaluate customer service, sales efforts, facility cleanliness and other elements of the consumer’s experience. Mystery shoppers receive instructions before a shop that outline the specific details to look for while conducting an evaluation. Mystery shoppers are objective and provide a snapshot of the consumer experience, using facts rather than opinions when evaluating service.

Sign-up free today and apply directly on our job board for shops near you!

Mystery Shopper RegistrationView Open Mystery Shops

Research proves that when you exceed customer expectations, you expand customer relationships. 

Do your employees create memorable experiences for your customers? Does your service evoke positive responses? Do you really know what customers experience in banking with you? Mystery Shopping can help you get in touch with the service reality within your institution.

For over 20 years, our mystery shopping, customer satisfaction and competition studies have been tailored specifically to meet the needs of clients in the financial services industry, including regional holding companies, community banks, savings banks and credit unions. We know that each financial institution is different, so every program designed by Pinnacle is unique. We identify, track and trend behaviors that make a difference in your institution’s overall performance. We work closely with you to customize programs that fit your needs, objectives and your budget.

Peak Performance Measurement Highlights

  • Monitor and measure sales and service performance
  • Improve service quality, customer satisfaction and retention
  • Identify best practices to be adopted across the institution
  • Ensure product and service delivery quality
  • Get feedback from front line operations
  • Monitor facility conditions
  • Understand what differentiates you in your market
Learn More

Pinnacle Financial Strategies

1235 North Loop West, Suite 717, Houston, TX 77008

800.741.7758

shopper.info@pinnstrat.com

Send Us A Message!

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  • I really enjoy working with Pinnacle ; the editors have helped me improve my reports so much.

    Patricia M.
  • I appreciate the opportunities Pinnacle Financial Strategies provides and I enjoy being part of their shopper team!

    Michael G.
  • The people at Pinnacle have really helped me to a great start and I look forward to working with them for a long time.

    Robert L.
  • I began shopping for Pinnacle over 3 years ago. I primarily do bank phone shops for them and I thoroughly enjoy them. I pride myself on being objective and prepared, and submitting high quality reports. I specialize in phone shops and Pinnacle and I are a great fit. I have completed about 450 shops for them in just a few years. Pinnacle has great people and I truly value them. They are always there when you need them and no question is too trivial. They are professional, knowledgeable and understanding. Pinnacle is on the top of my mystery shopping company list and I hope that our relationship continues to flourish.

    Quinn S.

Start Earning Extra Income Today By Becoming A Pinnacle Mystery Shopper!

Create your own schedule and work when you want to.

Learn More!
Recent Blog Posts
  • What Makes a Great Mystery Shopper?

    The mystery in mystery shopper refers to the work that they do; evaluating service, cleanliness, timeliness and more under the radar. Mystery shoppers, in the main, are hidden in plain sight. This gives them the illusion of being as mysterious as the work they do. In actuality neither is mysterious; after all, the work is…

    November 11, 2015
  • Happy Halloween, Mysterious Shoppers!

    For this blog entry, we’ll be channeling Edgar Allan Poe. Oh yes, it’s about to get spooky… Hold on to your witches’ hats, as we discuss the things that make even our fearsome schedulers and excellent editors quake in their collective boots. What are some of the monstrous foes they’ve had to tackle before? The…

    October 20, 2015
  • Getting Noticed by the Schedulers

    Shoppers quickly learn that finding and applying for a shop doesn’t always result in being assigned a shop. The reason for this is that many shops receive multiple shopper applications. Some shops can get over fifteen!   The question then is; what makes a shopper stand out to be selected? And the answer is that…

    August 30, 2015
  • How to Write Good Comments

    The comments portion of any survey gets all of us at Pinnacle and our clients very excited. Here is the area of a mystery shop that really allows others to get a feel for the shop. Good comments take readers into the event itself, as though they were sitting next to the mystery shopper as…

    August 7, 2015
  • Built Like a House

    Built Like a House

    Competing with the internet is becoming ever more difficult for so-called “brick and mortar” branches. This counts for banks as well as retail stores. How can a branch contend with the convenience of online banking from anywhere and at anytime, for example? The answer: with people!

    June 23, 2015
  • Helpful Mystery Shopping Tiips

    Top 5 Tips to Keep Track of Your Mystery Shops

    Whether you’re a veteran mystery shopper or a newbie, keeping track of multiple shops each month can be challenging. These 5 quick tips are designed to keep you on time, organized and efficient for each assignment. Remember, preparing for each assignment means you’re preparing for success.

    June 23, 2015
  • Become a Better Mystery Shopper

    10 Tips for Becoming a Better Mystery Shopper in 2015

    Boost your mystery shopping success in 2015 with these 10 tips to become a better mystery shopper.

    March 24, 2015
  • Applying for Shops

    To apply for shops, please visit the Pinnacle Mystery Shopping portal where you can log in if you have a profile. Once you are logged in, click on the Job Board icon at the top of the screen.

    March 24, 2015
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We’re proud members of the Better Business Bureau (BBB) and the Mystery Shopper Providers Association (MSPA).

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Contact Us
Pinnacle Financial Strategies
1235 North Loop West
Suite 717
Houston, TX 77008
800.741.7758

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Recent Posts
  • What Makes a Great Mystery Shopper?
    November 11, 2015
  • Happy Halloween, Mysterious Shoppers!
    October 20, 2015
  • Getting Noticed by the Schedulers
    August 30, 2015
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