I really enjoy working with Pinnacle ; the editors have helped me improve my reports so much.
For over 20 years, Pinnacle’s Peak Performance Measurement programs have assisted financial institutions improve their service and sales quality, thereby promoting both customer satisfaction and retention. Our clients use mystery shopper feedback to pinpoint strengths and weaknesses for targeted “coach and reward” training programs. We are a proud member of the MSPA and are A+ rated by the Better Business Bureau. We do not charge any fees to become a Mystery Shopper.